Refund and Returns Policy

Return and Refund Policy of Souq369

Thank you for shopping at souq369.com. We appreciate your business and strive to provide you with the best online shopping experience. Our Return and Refund Policy outlines the terms and conditions under which you may return or request a refund for items purchased from our website. For purchases made through other retailers using the affiliated links provided in our website, please refer to their respective return and refund policies.

Returns

1.1. Eligibility for Returns

You may request to return an item within 7 days of the purchase date.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Certain items, such as perishable goods, personalized items, and items marked as final sale, may not be eligible for return. Please refer to the product description for any specific return restrictions.
We reserve the right to refuse returns that do not meet the above criteria.

1.2. Return Process

To initiate a return, please contact our customer service team at email: info@souq369.com to request a return authorization.
Once your return request is approved, you will receive instructions on how to return the item.
Please ensure that the item is securely packaged to prevent damage during transit.
You are responsible for the return shipping costs unless the return is due to our error or a defective product.

1.3. Inspection and Refund

Upon receiving the returned item, we will inspect it to ensure it meets the return eligibility criteria.
If the item meets the criteria, we will process your refund within [insert number] business days.
The refund will be issued to the original payment method used for the purchase.

Refunds

2.1. Eligibility for Refunds

You may request a refund for an item under the following circumstances:
- The item is defective or damaged upon receipt.
- The item does not match the description provided on our website.
- You did not receive the item within the specified delivery timeframe.
Refund requests for other reasons may be considered on a case-by-case basis.

2.2. Refund Process

To request a refund, please contact our customer service team within 7 days of receiving the item.
Provide detailed information about the issue along with supporting evidence such as photos.
Once your refund request is approved, we will process the refund within 7 business days.
The refund will be issued to the original payment method used for the purchase.

If you have any questions about our Return and Refund Policy, please contact us at email: info@souq369.com. Our customer service team is available to assist you and address any concerns you may have.

We reserve the right to update or modify this Return and Refund Policy at any time without prior notice. Please review this policy periodically for any changes.

Thank you for shopping at souq369.com. We appreciate your trust in us and look forward to serving you again in the future.

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